1、I login the Live Chat but you are not responding. What's the matter?

Under such situation, Our customer service representative may be temporally away from their work station or either that, please leave a message about your contact way ,server and toon name.Once our customer representitive is back,we will contact you as soon as possible.

2、What kind of payment way can I choose on your website?

We accept payments by Paypal, Western Union, Moneybookers,E-check.Paypal
is our preferred method of payment though ,if you do not have one, you can also
pay as a guest by credit card, such as Visa MasterCard, Discover and American Express. or you can make an instant paypal then it will work.you can ask help from our LiveChat too.

3、How do I get my order?

After you paid, we will arrange professional customer representitive to help you to get your everything soon.

4、Is this business safe and legal?

Sure,we have professional work teams which own long experience,we will make sure of all your safe by choosing the best trade way.And we trade everything to you in game ,just like friend to friend.

5、Confidentiality

We have very strict internal policy to ensure that all information concerning your account will be confidential. We will never ask any vital information such as password question or password hint that will threat your account safety. Furthermore, your personal and character's information will be absolutely confidential. During the power-level process, our players will not talk to anyone in the game without your request.

6、How to solve the problem when Submit not success?

Our site tested many kinds of Browser ,if receive data error .Suggest that you can change the Browser and update the new version, or you can contact our live-chat  to solve it.

7、How long does the delivery take?

It will take 10-30 minutes generally according to different purchase amounts. If there is any accident,we must let you at once and take actions to settle it down.Your customer rep will trace and rush the order all the time,any problem, feel free to contact them or LiveChat.

8、Is it safe for me to pay online?

It's safe. There is a link leading you to paypal page when you pay. The information that you should provide is for paypal but NOT for MOOZGOLD. So MOOZGOLD can not get any information about your credit card or your password. And technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.

9、Will using your services ban my account?

No. We have been selling many kind of game currency and items  to lots of customers . Our customers have never been banned using our service.

10、Do you have any refund policy if I didn' t get delivered for my order?

Yes, we do. If you want a refund,plz go to our LiveChat .If we can't finish your order ,the order will be hold and 100% fully refund.

11、How secure is your service? Is it safe if I release my account name and password to you?

Yes. As MOOZGOLD,we take safeguarding your personal information very seriously.All staff members hold a profession standard in our service provided. We have developed strict policies to guarantee our customer's privacy. The only person can access your information is our manager. Once the raids are completed, We will inform you that the service has been completed and that you should change your password as a precaution

12、Got any other problems?

Please contact us to get instant help by Livechat or Skype.